They do not check the specifications of the software and it might have been blocking the network ports of iMessages to provide you the required security.
Most of the individuals make the mistake of downloading the 3rd party software like VPN, firewall or security. Now you can sign in again with the Apple ID you used for the Apple ID account page and the issue will be resolved. Select messages >Send & Receive and click on the iMessage account so you can sign out from the previous account. In case that it sign incorrectly you have to follow the given instructions. You should access the Apple ID account page and enter the ID and password you were using on the iMessage. Make sure that the ID and password you are entering is correct. The first thing you have to do is to check your Apple ID.
Additional Tip: iMessage is Not Working, How to Fix It.If this troubleshooting guide helped, you might also want to read AirPods Mic Not Working? Try These 6 Tips and iPhone Calls Failed Repeatedly? Here’s How to Fix It. Now that FaceTime is working, why not try out new ways to enjoy FaceTiming with your friends and family using SharePlay or upgrade your FaceTime experience with Wide Spectrum Audio? With just a few steps, your FaceTime chats should be working smoothly again! Sometimes the simplest fixes make the biggest difference. Why is FaceTime video not working? A poor internet connection, accidentally turning the camera off by tapping the camera icon, and having another app using the camera at the same time can all cause FaceTime video to not work. Why can't I Facetime someone but I can call them? The two most common reasons for being able to call a person but not FaceTime them is that they don’t have FaceTime or one of you is not connected to the internet via Wi-Fi or cellular data. Verify with that person they have the FaceTime app on their iPhone and that it is enabled. If it happens repeatedly, make sure that you have their phone number and email address entered correctly. Why is FaceTime not working for one person? If this is a one-time thing, they may just have a Focus Mode enabled or be on another call.
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